1.1 Your Privacy:
We [Sonshine Acre Chicken Meats] will never disclose to any 3rd party [Company or individual] any information that we receive via any means of communication, including but not limited to texts, Facebook Messages, the Pre-order form, e-mails, phone-calls, etc. Your information is kept confidential and will only be used for internal purposes (accessing your email for instance to let you know when the birds are ready). Information collected will be stored securely (on a multiple password protected computer and in physical form in our office).
1.2.1 You [the person ordering] may place (1) order per “batch” (cycle) of chickens. You may amend your order up to 7 days prior to the pickup date (add birds, subtract birds, or amend options). Your order will be recorded and you will be contacted at least 14 days in advance with our address and when to pick up your birds if you ordered in a “batch” (for birds ordered outside of the “batch” system (or in “off-season”, which runs from November to April, we will contact you within 24 hours). You must respond to any (phone, email, FB message) of our communications within 48 hours. If not, your order will be de-listed and made available to others. Orders are filled on a first-come-first-serve basis. We do not over-order batches (ie. sell 140 birds if we are only raising 120). If you order and our “batch” has been filled, you will be offered 1st place on the next batch or you can pick up extra birds if available from the current “batch” (you will be contacted about this on an as-needed basis).
1.2.2 We [Sonshine Acre Chicken Meats] will not amend or otherwise adjust your order unless conditions (including but not limited to disease, sickness or inspection) render us unable to fulfill your order in whole or in part. We will contact you if your order must be amended and we will help rectify the issue on an as-needed basis. We reserve the right to refuse a pre-order if we believe you are not within commuting distance of our facility, or we suspect an order placed not in good faith.
1.2.3 Orders may be canceled by us when the following happen: 1. (Pursuant to Section 1.2.1) You choose not to respond to any attempt to reach you within 48 hours. 2. You choose to decline the entire order due to an external event or on your own choosing. If (2) is the case, Sonshine Acre Chicken Meats reserves the right to choose whether or not to sell to you in the future. 3. You do not make a concerted effort to come pick up your order. 4. You respond within 48 hours, and then all efforts to set up a date do not work out.
The meat [chicken meat, legs, cuts] are legally processed at a Federal Government Inspected plant in Alvinston (Plant #522). The CFIA (Canada Food Inspection Agency) and OMAFRA inspects the meat upon entering the plant. All certified meat is chilled after processing. Following processing the next day, we transport the chilled meat back to our farm within 2 hours. It is immediately (within 8 hours) handed out to customers. All meat that is left is frozen to stop bacteria from entering. There is no warranty on the meat. Meat is sold farm-gate only.
The eggs are legally produced by laying hens on our farm. The eggs are sold farm-gate only, as per the 2001 Food Safety and Quality Act. The eggs are sold un-graded (meaning they have not been inspected or processed through any Federally approved Grading facility). However, we take measures to provide a high standard of cleanliness, environmental sustainability, and other processes to ensure that eggs are not spoiled, or degraded in any way. Eggs are sold on a first-come-first-serve basis.
All sales are final. As this is a farm-gate operation, there will be no returns. Individual situations that arise regarding sales will be looked at if needed. We will attempt to rectify any mistakes and/or errors to the best of our ability but reserve the right to refuse compensation if deemed necessary.
1.6 This Document
1.6.1 The rules, regulations, procedures, and other information contained herein shall come into force if (or when) you choose to order birds from us through any medium (print, email, Facebook, or online form submissions) and we successfully receive your order. This document (with the exception of Section 1.5, Sentence 3, 4, and 5) becomes void after the sale transaction has taken place.
1.6.2 This document will be updated on an as-needed basis by Sonshine Acre Chicken Meats. Anything (including but not limited to ideas, concepts, actions or statements) that are not written herein shall be left solely up to the discretion of Sonshine Acre Chicken Meats. Any situation that arises that is not covered in this document shall be dealt with at the discretion of Sonshine Acre Chicken Meats. This is not meant to be a legal document, just a guideline of expectations and our relationship to you, our customer.